Nationwide Install
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Carbon Neutral Company

Help & Contact

Please select the subject below and click for more information. Don't forget you can also call our friendly experts on 0114 3540047 or 0203 3270448 with any questions or use the live chat
  • How do I place an order?
    1. Browse the website, click on the products picture / ‘Buy’ / ‘View’ / title to take you to the product page. 
    2. Take note of the product options for size / model / colour / quantity, select where appropriate. 
    3. Once you’re happy with your selection, click 'Add to Cart' to add the product to your basket. 
    4. View your cart content by hovering your cursor over ‘My Cart’ on the top bar a drop-down menu will reveal what’s currently in the cart. You can also view the cart total. 
    5. At this point you can go straight to checkout, view the contents of your basket, or continue shopping. 
    6. Click on 'Checkout' in your cart drop-down menu. 
    7. You will be prompted to checkout through PayPal or by logging into your account; if you have not registered with us yet, please follow the simple and quick registration process which will enable us to process your order 

    Here you will see the 5 simple steps which you will take to finalise your order: 

    • Order Details – Add your billing address or if you’re a returning customer, log into your account.  
    • Delivery Information - Select the delivery address from the drop-down menu, or select 'Ship to a different address' to add an alternative 
    • Shipping Method - Select shipping method. The freight charge will then be displayed in your basket. 
    • Payment Information - Select to pay by credit card or Paypal. You may then enter your payment details. 
    • Order Review - Here you can see the details you have given, what your order contains and how much it will cost. There, all sorted!

    We aim to make the ordering experience as simple as possible, but we're aware that issues do arise from time to time. If you have any questions and queries, or just want to order over the telephone, please contact our customer service team on 0114 354 0047.

    When placing your order, please provide full contact details: email and telephone number. Failure to do so may result in your order being delayed, or in some instances being returned to Intelligent.

  • General Delivery Information

    Here at Intelligent we pride ourselves on our fast delivery, making sure you get your orders as quickly and easily as possible. Below is some information on how we get your goods to you and how much it will cost, no matter where you live in the world.  

    All orders over £100 ex VAT are FREE delivery to UK mainland addresses. Orders under this amount will be charged at £4.99 ex VAT. Guaranteed Next Working Day delivery or a weekend delivery are available as priced on the website. 

    Orders placed on business working days (Monday - Friday) before 15:00 will be dispatched to arrive during the next business working day(s).  This includes guaranteed next day, guaranteed next day pre 12 and guaranteed next day before 10.30.  E.G. an order placed on a Friday before 15:00 requiring guaranteed next day will be dispatched to arrive the following Monday.  If you are requiring a weekend delivery you will need to select the relevant delivery method before 15:00 on a Friday. 

    Orders placed on non-business days (Saturday and Sunday) will be processed on a Monday (except Bank Holidays) and treated as an order placed Monday before 15:00. This includes guaranteed next day, guaranteed next day pre 12 and guaranteed next day before 10.30 

    Please note that all orders that require international deliveries outside of the UK, including Republic of Ireland, will be subject to an international delivery charge, which will be added to your order once the delivery address has been entered at checkout. Our international delivery charge only applies to deliveries inside the EU zone 1-3. Anything outside of this may require a separate transportation quote. You will be contacted in this instance.  

    The products will be delivered to the address you give when you place your order however we reserve the right not to make deliveries outside of the United Kingdom. 

    Please help us deliver your order as efficiently as possible by providing a telephone number (preferably a mobile number) and direct email when placing your order on our website. This way our parcel carriers can contact you, should they need to, on the day of your delivery. Also, the telephone number and email are required for Customs and providing one will speed up clearance and delivery of your parcel - this is particularly important for our customers outside the United Kingdom. 

    For more information on delivery, please see our terms and conditions.