Here at Intelligent Facility Solutions Ltd we are confident that our products will exceed expectations, however, if you feel you have a valid reason to return the hand dryer(s) or other products please contact us in the first instance to receive a unique returns number. Either call 0114 3540047 or email firstname.lastname@example.org
We offer a 90-day period from purchase where you have the option to return the goods
Please review our full returns policy here
Need installation? No problem! We have our own UK network of approved installers that can normally install anywhere in the country within 10 days. Please contact one of the team here or choose "Ask a question" at the bottom of these tabs now. Also view here for more information.
We provide flexible rental plans and nationwide installation on all our dryers and some washroom products – for more information view here
If stated on our website under the product “suitable for outdoor use” then yes.
Warranty typically starts from dispatch date of dispenser and last 6 months. Some dispensers may vary.
No power to the unit? The batteries may be flat and require replacing. If you have more than one unit, you will be able to test this by taking the batteries from a working unit and fitting them into the unit without power.
If the unit is not pumping out gel, remove the gel from unit, clean the holding tank and flush warm water through the pump.
If the tips above have not resolved the issue, give us a call and we’ll be happy to help.
If users are aggressive with the product or if it’s damaged by impact, this is not covered under the warranty. Unfortunately, we would not be able to replace. However, we do want to help. Please call and we can do our best to give you some options to help your situation.