Hand Dryer General Maintenance Advice

A well-maintained dryer will increase its lifespan! We’ve created a helpful maintenance guide to make sure you get the very best performance from your new dryer. These should be performed at least once per month unless stated different below.

Please read the manufacturer’s user manual for full details or contact us for more information.

Please Note: 

• Faults caused by operation in poor working conditions or lack of routine maintenance / servicing will not be covered under warranty.
• New units which have a brushed motor may have an ozone smell when used for the first time, this is normal and should disappear within the first 1-2 weeks depending on the use.

HANDS IN (BLADE) - DRYER MAINTENANCE

1. Remove / turn off the mains supply to the hand-dryer. 
2. Clean all the outside area of the dryer with a damp cloth.
3. Check that there is no dust or dirt on the hand-detection sensors. Ensure that the IR LED visor is totally clean using a damp soft cloth and neutral detergent. 
4. Remove and empty the water tray making sure there’s no residue water left. Clean with a soft cloth and neutral detergent before putting it back into the dryer.
5. Remove and clean the filter. This should be completed every 1-2 weeks depending on the dryer usage. Refer to the user manual for more details on how to do this.
6. Once totally dry, replace / turn on the mains supply to the hand-dryer. 

HANDS UNDER - DRYER MAINTENANCE

1. Remove / turn off the mains supply to the hand-dryer. 
2. Remove the dryer cover. 
3. Use a fine brush to clean away all accumulated dust from the components. 
4. Use a medium brush to clean the air inlet grill. 
5. Check the motor brushes condition. These should be replaced when they are less than 5 mm (0.2"). 
6. Carefully remove any dust from the electronic circuit using a fine brush.  
7. Check that there is no dust or dirt on the hand-detection sensors. Ensure that the IR LED visor is totally clean using a damp soft cloth and neutral detergent. 
8. Once totally dry, replace / turn on the mains supply to the hand-dryer and activate until no further dust remaining from the cleaning process, comes out from the air outlet.

General notes on HEPA Filter (If Applicable):

• A worn or excessively dirty HEPA Filter can put excessive strain on the motor and affect performance.
• The service life of a HEPA filter depends on the environment in which the dryer is installed and frequency of use.
• It should be inspected at least four times per year in washrooms with light to moderate traffic and normal environments.
• In areas with excessive dust and debris or in washrooms with high traffic, inspection of the HEPA filter is recommended on a monthly basis. When visual inspection of the HEPA filter shows excessive build-up of lint, dust and debris, the filter should be replaced.

General cleaning tips: 

• Apply neutral detergents formulated for these purposes.
• Apply the detergent with a soft cloth not abrasive cloths which may scratch the surface.
• Wipe off all detergent with a clean damp cloth.
• Residue from hygiene products, liquid soap, shampoos, bath gel, etc, can also damage surfaces.
• Limescale stains can be prevented by drying the surface with a soft cloth after use.
• Stainless steel is highly resistant to rust, but there are some very strict cleaning and maintenance rules to be followed to prevent damage to its appearance.